Before You Call
Here are a few things to do before contacting your Health Care Facilitator:
- Contact your doctor’s office. One of your most important relationships is the one you have with your doctor or other health care professional.
- Contact your medical group. If you are in an HMO such as Kaiser or HealthNet, contact your medical group. Most medical groups have patient assistance departments that can help you find a doctor, resolve billing problems, or obtain referrals for services.
- Contact your health plan.Your health plan has customer service representatives who can answer your questions regarding the plan’s benefits.Your health plan has customer service representatives who can answer your questions regarding the plan’s benefits.
If you still need help, call your Health Care Facilitator.